Problem Steps Recorder

I haven’t actually tried using this in the field, but this little tool comes with Windows 7 and after playing around with it a little it seems really handy. It records the users actions as a series of screen shots and bakes them into a single *.mht file (which I’ve actually never seen before) but it’s several html pages baked into a single page that IE knows how to open.

PSR
Unfortunately it only seems to be available for Windows 7, which is seriously disappointing because it will be a long time before I could just expect users to be able to run it when reporting support issues with tools.